online orders: cancellations, returns and refunds policy

Christmas postage dates

UK delivery: Last order date for delivery by Christmas is Monday 18th December*.

International delivery: The last order date is Saturday 9th December. If you wish to proceed once you’ve received the shipping quote, you will need to pay the balance no later than Monday 11th December for delivery by Christmas.* To make an international order, simply checkout and follow the instructions.

All orders received after these dates and throughout the festive period will be processed as usual (24-48 working hours).

* An important note: Our last order dates are based on Royal Mail and courier guidance. Unfortunately we cannot guarantee delivery in time for Christmas once the order is dispatched. Orders received after the ‘last order date’ will be processed as normal, but may not be delivered before Christmas. We normally dispatch orders 24-48 working hours after receipt on working days only.”

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Delivery

Delivery prices are calculated on the total product weight (product weight + container or packaging weight), packaging and delivery method.

UK delivery:

Split Delivery – Second Class (signed for, not tracked)
– *save on postage by having your order split over several packages.
– Maximum package weight: 2kg
– Price per package: £4.00
– Second Class: 3- 5 day delivery

Split Delivery – First Class (signed for, not tracked)
– *save on postage by having your order split over several packages.
– Maximum package weight: 2kg
– Price per package: £7.00
– First Class: 1-2 day delivery

Courier Delivery – FOR DELIVERIES ABOVE 2kg:
– Delivery fee: £13.00
– 48-hour delivery

International delivery:

We ship worldwide. At checkout you will be asked for the shipping details for your order. Submit your order without charge, and we will come back to you with the shipping cost and how to pay.

Cancellations

We ship orders within 24-48 hours from receipt of payment. If you wish to cancel your order please contact us via info@fromfieldandflower.co.uk with your order number (found in the your account section of our website, or on the order confirmation). We will cancel your order and refund you in full.

If your order has already been shipped when you cancel, you will need to make a return in order to receive a refund. Please refer to our returns policy below.

Returns and Refunds

Our products are fragile, so we package them well to ensure they reach you undamaged. We clearly mark that packages are fragile, and we package for standard shipping handling.

We cannot accept responsibility for any damage sustained during transit or through violent or inappropriate handling by the delivery service.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unopened and undamaged, and must be returned in original packaging with any enclosed documentation.

We will issue a full refund on receipt, excluding the original delivery charge.

Alternatively, if preferred, we will exchange the item.

Please note:
1. Goods will only be accepted for return if they are dispatched within 14 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.

We recommend that customers return goods for refund or exchange using Parcel2Go.com. Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx’s first class services.

With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit. For your protection, Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage.
Click here to go to the Parcel2Go.com website.